Communications
Everything you need to know about customer communications and customer experience!
Automation | Customer Communications | Omni-channel | Personalization | Customer Journey | Document Automation
By:
John Zimmerer
December 21st, 2020
2020 has revealed new aspects about the economy and the relationship that businesses form with their clients. One of these revelations, increasingly evident over the last decade or so, is the correlation between the customer experience and key business metrics.
Strategy | Customer Communications | Omni-channel | Customer Journey | Digital Transformation
By:
John Zimmerer
November 9th, 2020
The virtual era has arrived, and it’s in full swing. While the past couple of decades have largely been about making the digital transformation, 2020 has truly seen the biggest push toward this new age of digital operations and virtual communications. As part of this transformation into the remote age and digital society, companies have found that the customer experience is one of the most crucial aspects in growing and sustaining a business.
Integration | Customer Experience | Customer Communications | Omni-channel | INTOUCH | Employee Experience | Cloud
By:
John Zimmerer
June 22nd, 2020
Over the last few years, many more use cases and workloads have shifted to software as a service (SaaS) solutions. In some cases, business leaders are seeking a tool easier to pay for and use, while IT professionals are calling for more flexible deployment options. Striking the right balance can be difficult.
Integration | Customer Communications | Omni-channel | Customer Journey | Technology | Digital Experience | Cloud
By:
John Zimmerer
June 8th, 2020
Company founders and C-level executives strive to establish and leave behind a lasting legacy in their industry. But in the Digital Age, running on legacy technology systems is both costly and risky for business.
Integration | Customer Communications | Omni-channel | Customer Journey
By:
John Zimmerer
June 1st, 2020
Service-related customer journeys are a multi-faceted set of interactions between client and company that together comprises a unique customer experience for each journey. Providing an exceptional service-related customer journey requires exceptional customer communication.
Customer Experience | Customer Communications | Omni-channel | Personalization | Customer Journey | INTOUCH | Digital Experience
By:
John Zimmerer
May 25th, 2020
Some of you may be old enough to remember when most folks shopped locally. Store clerks knew you by name and asked about your family. They knew exactly what you liked or frequently purchased. The clerks took pleasure—and their time—in helping you get what you wanted.