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Resource Center

Learn more about Topdown and our products.


Available Videos:


INTOUCH Intro (6:18)

See and hear what leading industry experts and analysts think about INTOUCH, Topdown's new SaaS CCM software, and see the software in action during a customer journey.


Bridge Silos of Engagement (1:39)

See how Topdown's INTOUCH CCM software can help you bridge silos of customer engagement.

Topdown White Paper: Technology Overview

Featured Resource

Tech Overview

Explore the technologies Topdown has incorporated into INTOUCH and how the services are deployed.


INTOUCH Overview

INTOUCH Overview

Get an overview of INTOUCH, Topdown's 100% cloud, microservices-based CCM SaaS software. You'll love its modern, easy-to-use interface and its future-proof architecture.


CCM and Digital Experience White Paper

CCM and Digital Experience

Discover the benefits of integrating capabilities like personalization and automation with your digital experience architecture.


integration white paper cover

Integration Overview

Learn how to integrate the cloud-based INTOUCH content services with your digital experience architecture.


INTOUCH Security White Paper

INTOUCH Security

Learn how INTOUCH addresses cloud-based access and identity management (AIM) and data security.


INTOUCH Compliance White Paper

INTOUCH Compliance

Read about Topdown's approach to compliance with various industry standards and government regulations.


Topdown White Paper: Configuration Management

Configuration Management

Learn how Topdown manages the deployment of the INTOUCH SaaS application on the AWS cloud.


Topdown White Paper: Maintaining Availability

Maintaining Availability

Read about the measures Topdown has in place to make sure that INTOUCH is always available.


CX Strategy and KPis ebook cover

CX Strategy & KPIs

Learn how to develop a customer experience (CX) strategy and connect Key Performance Indicators (KPIs) to business outcomes.


Client Letter

CLIENT LETTER 5 sell sheet

Featured Resource

Client Letter Overview

Learn about the CLIENT LETTER customer communication management software features and benfits.


Federal Reserve Bank of Minneapolis case study

Case Study: Bank

Learn how the Federal Reserve Bank of Minneapolis benefits from CLIENT LETTER customer communication management.


CLIENT LETTER case study on EmblemHealth

Case Study: Health Payer

See how EmblemHealth benefits from CLIENT LETTER and customer communications management.