INTOUCH is a completely new, 100% cloud (multi-tenant SaaS) CCM solution. It has a modern, microservices-based architecture and uses only the latest technologies. That means you'll see short time to value from the INTOUCH content services application and extended ROI from the underlying services.
Some CCM vendors offer an attractively-priced base package and then require lots of add-on items. Other vendors separate infrastructure and application costs. Not Topdown. With INTOUCH, you'll get all the features you'd expect from an enterprise-grade CCM solution at a very affordable price, based on the number of users and the volume of communications.
INTOUCH is “...a completely new cloud-based approach to CCM for sharing data, content and processes across organizations.”
Craig Le Clair, Research VP
INTOUCH is “...a really good solution that recognizes there are different use cases; it’s contextually-driven and easy to use, not only from a business user perspective, but also from an IT perspective. The INTOUCH pricing is transparent, and includes all the features that INTOUCH brings.”
Kaspar Roos, Founder and CEO
A modern customer communication solution needs to have multichannel document authoring and workflow capabilities. Solutions like INTOUCH that have these capabilities are a good fit for insurers looking to improve their digital customer experience.
Tom Benton, Vice President of Research and Consulting
“I would recommend using INTOUCH because of the open API, the microservices approach and open standards. That makes the product extensible. It's entry price is very competitive. If you're looking to make a switch, this would be a prime candidate for evaluation.”
Gerald Edwards, Chief Technology Officer
The Sourcing Group
Read our take on connecting customer communications management and digital experience technologies.
Learn how INTOUCH keeps your customer data and communications secure in the cloud.
INTOUCH pricing is based on the number of users (direct users and integrations), and the volume of communications generated through the software.
INTOUCH is offered as a hosted SaaS solution, with Topdown managing the multitenant cloud environment. The pricing reflects that standard configuration. Contact Topdown to discuss other deployment options.
INTOUCH is hosted on Amazon Web Services (AWS). If you are currently using one or more cloud platforms other than AWS, we can help you integrate with INTOUCH cloud-to-cloud using our REST APIs.
There are some additional first-year implementation expenses. Our Professional Services Group will integrate INTOUCH with your data sources and business applications, then train you to use the product. Pricing varies, so please contact us to discuss your environment.