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Manage Customer Communications in the Cloud with INTOUCH®

The most advanced, user-friendly and affordable CCM solution ever!

WPA Whitepaper Screeshot

WPA Case Study

Aspire Screenshot

PCH Press Release

PCH Press Release Screenshot
Aspire Analyst Assessment

Aspire Analysis Video

Aspire Analysis video

CCM should be simple


Business users create and manage communications without help, delays or chargebacks from IT. 

CCM should be highly functional


Everything you need from an enterprise-grade CCM solution—with a slick, context-sensitive user interface.

CCM should be affordable


With our 100% cloud (SaaS) solution, you can drastically reduce your CCM-related infrastructure costs.

CCM should be flexible


Connect to any data source for better customer experiences; integrate apps to boost employee productivity.

CCM should be secure


INTOUCH prevents unauthorized access and protects your customer data while in use, at rest, and in transit.

Discover More About INTOUCH

Check out these resources for business and technical readers.

Topdown INTOUCH Overview document

Topdown INTOUCH Overview

Get an overview of INTOUCH, Topdown's cloud-based CCM software.


Topdown Technical Overview thumbnail image

INTOUCH Technical Overview

Learn about the services and software we used to build INTOUCH.


PDF on Topdown INTOUCH Security

INTOUCH Security White Paper

Learn how INTOUCH keeps your customer data and communications secure in the cloud.


PDF on Topdown INTOUCH compliance

INTOUCH Compliance White Paper

Get an overview of Topdown's approach to compliance with various industry standards.


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Here’s How INTOUCH Beats Other CCM Software

INTOUCH has the Slickest UI and Best User Experience!

The first time you see INTOUCH, you feel the difference. It doesn’t just look better than other communication “solutions” or “platforms”, it works better, too. Or rather, you work better when you use INTOUCH.

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INTOUCH Template Designer

INTOUCH Content Services Application and Platform

INTOUCH is a completely new, 100% cloud (multi-tenant SaaS) CCM solution. It has a modern, microservices-based architecture and uses only the latest technologies. That means you'll see short time to value from the INTOUCH content services application and extended ROI from the underlying services.

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INTOUCH Pricing Is Transparent and All-Inclusive!

Some CCM vendors offer an attractively-priced base package and then require lots of add-on items. Other vendors separate infrastructure and application costs. Not Topdown. With INTOUCH, you'll get all the features you'd expect from an enterprise-grade CCM solution at a very affordable price, based on the number of users and the volume of communications.

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Pricing starting at $2,500 per month

Here’s What People Are Saying About INTOUCH

Forrester Research logo

INTOUCH is “...a completely new cloud-based approach to CCM for sharing data, content and processes across organizations.”

Craig Le Clair, Research VP

Aspire CCS logo

INTOUCH is “...a really good solution that recognizes there are different use cases; it’s contextually-driven and easy to use, not only from a business user perspective, but also from an IT perspective. The INTOUCH pricing is transparent, and includes all the features that INTOUCH brings.”

Kaspar Roos, Founder and CEO

Novarica logo

A modern customer communication solution needs to have multichannel document authoring and workflow capabilities. Solutions like INTOUCH that have these capabilities are a good fit for insurers looking to improve their digital customer experience.

Tom Benton, Vice President of Research and Consulting

The Sourcing Group logo

“I would recommend using INTOUCH because of the open API, the microservices approach and open standards. That makes the product extensible. It's entry price is very competitive. If you're looking to make a switch, this would be a prime candidate for evaluation.”

Gerald Edwards, Chief Technology Officer
The Sourcing Group

See the Solution You’ve Been Looking For

Schedule a demonstration of INTOUCH to see just how easy it is to use and to discuss your specific needs.

 How Is INTOUCH Priced

INTOUCH pricing is based on the number of users (direct users and integrations), and the volume of communications generated through the software.

 Other Deployment Models

INTOUCH is offered as a hosted SaaS solution, with Topdown managing the multitenant cloud environment. The pricing reflects that standard configuration. Contact Topdown to discuss other deployment options.

 Which Cloud Platform

INTOUCH is hosted on Amazon Web Services (AWS). If you are currently using one or more cloud platforms other than AWS, we can help you integrate with INTOUCH cloud-to-cloud using our REST APIs.

 Initial Implementation

There are some additional first-year implementation expenses. Our Professional Services Group will integrate INTOUCH with your data sources and business applications, then train you to use the product. Pricing varies, so please contact us to discuss your environment.