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You'll first meet our Professional Services Group (PSG) when you become a customer. One of our project managers will lead a team of our technical consultants to help implement and train you to use our software (see below). After that, Topdown's PSG will support you whenever you need help with anything related to our solution.

Project management plan Gantt chart

Project Management

Our project manager will collaborate with your team to manage the software implementation. Or, if you prefer, we can manage the entire project for you.

Business process flowchart

Business Process Analysis

Topdown's PSG will evaluate your business processes and make recommendations for improved efficiency, increased cost-savings and optimized software usage.

Operational audit game plan

Operational Audits

Topdown's PSG will do an in-depth operational review with you to identify data sources, business rules, templates, integration requirements and more.

Convert old templates

Content Conversion

If you need help converting your old templates for use with your new, more efficient CCM software, we can help you accomplish that.

Topdown's customer service is the best in the industry
“I wanted to let you know how much I appreciate all you have done to help us implement your Client Letter product. I am impressed with everyone's willingness to jump in, get things done and provide assistance when needed. The response from Topdown has been great!”
The Federal Reserve Bank of Minneapolis

Get More Info

Find out how Topdown's PSG can help you.

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