Communications
Everything you need to know about customer communications and customer experience!
Customer Experience | INTOUCH | Digital Experience | Digital Transformation
By:
John Zimmerer
March 1st, 2021
In 2020, the COVID-19 pandemic accelerated many companies’ digital transformation initiatives. Whether it was healthcare providers prioritizing the evolution of telehealth or insurers increasing the adoption of digital channels, the business world has seen a greater reliance on digital communications to create a unique and user-friendly customer experience.
Automation | Interactive | Customer Communications | Technology | INTOUCH | Document Automation | Employee Experience | Digital Transformation
By:
John Zimmerer
January 11th, 2021
We all want to simplify our daily tasks. Why would anyone want to take 12 steps and 30 minutes to complete a task when there is a way to do it in 3 steps and 5 minutes? We wouldn’t, it just wouldn’t make sense to do it that way.
Strategy | Customer Communications | Omni-channel | Customer Journey | Digital Transformation
By:
John Zimmerer
November 9th, 2020
The virtual era has arrived, and it’s in full swing. While the past couple of decades have largely been about making the digital transformation, 2020 has truly seen the biggest push toward this new age of digital operations and virtual communications. As part of this transformation into the remote age and digital society, companies have found that the customer experience is one of the most crucial aspects in growing and sustaining a business.
Customer Experience | Customer Communications | Customer Journey | Digital Transformation
By:
John Zimmerer
June 29th, 2020
An increasing number of companies are becoming aware of the need to integrate customer communication management (CCM) with the customer experience (CX) strategies and toolsets. These businesses understand that improving the customer experience is more than just a task on one’s to do list; these organizations understand it is a strategy to be closely tied with their overall digital transformation. As a result, these businesses that successfully implement a CX strategy as an integral component of their digital transformation are the most successful in rejuvenating the customer journey from start to finish to the benefit of all parties.
Integration | Technology | Digital Experience | Digital Transformation | Cloud
By:
John Zimmerer
April 27th, 2020
With cloud computing adoption steadily on the rise, many organizations have instigated a “cloud first” strategy to prefer cloud-based solutions to on-premise data and applications. But such an architectural overhaul demands more than a mere managerial mandate; it requires a holistic strategy in order to maximize the full value of the cloud.
Correspondence | Customer Communications | Omni-channel | Personalization | Compliance | Employee Experience | Digital Transformation
By:
John Zimmerer
April 13th, 2020
Customer communication management (CCM) provides companies with one of the most integral bridges between your business and your customers. As such, there are many benefits to going digital and implementing a CCM platform to assist your business, including the reduction of time and costs as well as the creation of personalized, targeted content.