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Customer Communications Blog

Communications

Everything you need to know about customer communications and customer experience!

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Interactive | Customer Communications

How Interactive Communications Pave The Way Forward

By: Mike Lui
July 11th, 2022

Modern day marketing looks wildly different than it has in years past. There are a multitude of reasons that accumulate to make this so, but one of the most impactful aspects to change the face of marketing worldwide, was the birth of the internet. Technology all together, really, has influenced the way companies advertise, and the way consumers respond to different marketing tactics. In recent years, some of the most powerful and successful marketing tactics to note are interactive communications and content marketing. These two marketing strategies have taken the business world by storm over the last decade or so, and by most projections, aren’t going anywhere anytime soon. This translates to an emphasis on multi-channel content generation, alternate content generation, and interactive communication, all aimed at boosting levels of customer engagement. 

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Interactive | Customer Experience

Enhancing Customer Engagement Through Interactive Communications

By: Mike Lui
June 13th, 2022

Understanding that communication plays an integral role in our everyday lives aids in creating and executing on effective management strategies. Not only within a company, but this also is reflected in the way an organization communicates and interacts with their consumers and customers. Communication truly lays the foundation for any relationship. From there, trust is built, loyalty is developed, and other positives are able to stem, grow, and compound. Given the proper attention and ‘nutrition’, as it were. Internal and external communication practices are vital to a smooth business operation. External communication, though, is particularly important. Especially in the modern day ruled by digital content and creative marketing gurus. As such, interactive communications have become a major player in the world of business communications. 

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Research conducted by Forrester on the value of combining CCM and digital experience.

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Interactive | Digital Transformation

Meet Customers Where They Are With Real-Time Communication

By: Mike Lui
May 16th, 2022

The past two years have marked an unprecedented acceleration into the digital era. While the transformation into a digital era has been coming and expected for decades, this specific acceleration was a direct result of the impact of the COVID-19 pandemic. With most businesses shifting to a digital and remote operation model nearly overnight, and many other workers leaving their employees to pursue their own ventures, the economy was launched into a digital space in the blink of an eye. Communication has always been a fundamental aspect of building customer relationships. However, in the past, there has nearly always been an aspect of face-to-face communication between businesses and their customers. In a digital economy, this is hardly the case. Yet, even without any face-to-face interactions, communication remains a top priority for both businesses and customers. This is why finding solutions for digital communications, real-time communication, is so vital. 

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Automation | Interactive | Customer Communications | Technology | INTOUCH | Document Automation | Employee Experience | Digital Transformation

Simplify Creating and Managing Customer Communications

By: John Zimmerer
January 11th, 2021

We all want to simplify our daily tasks. Why would anyone want to take 12 steps and 30 minutes to complete a task when there is a way to do it in 3 steps and 5 minutes? We wouldn’t, it just wouldn’t make sense to do it that way.

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CLIENT LETTER | Interactive | Customer Communications

Claus Global Adopts CLIENT LETTER® for Customer Communications

By: John Zimmerer
December 22nd, 2014

For immediate release North Pole – Claus Global Enterprises, the beloved worldwide seasonal package delivery service headed by founder and CEO Kris Kringle, has announced its plan to adopt CLIENT LETTER document output for customer communications management (DOCCM) software from Topdown to enhance its customer engagement capabilities. According to Jingle Belle, Director of Elf Operations, “Every year, our volume of correspondence increases seemingly exponentially. As an organization that serves literally the entire planet, we’ve never been able to keep up with our correspondence the way we’d like. But now the children of the world are able to contact us through so many different channels, and they expect personalized responses and a great customer experience from us. We realized we need a customer communications management solution.”

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CLIENT LETTER | Correspondence | Interactive | Technology

The Incredible Way Add-Ins Can Streamline Your DOCCM Workflow

By: John Zimmerer
May 30th, 2014

Imagine you’re tasked with getting a week’s worth of water from a well. Take a small bucket and you’ll get some of the water you need but have to go back again multiple times. Take a large bucket and you’ll get it all in one fell swoop and call the job done.

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