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Customer Communications Blog

Communications

Everything you need to know about customer communications and customer experience!

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Customer Communications | Technology | INTOUCH | Security | Cloud

The State of Cloud Security

By: John Zimmerer
March 23rd, 2020

The world continues moving deeper into a digital revolution that will alter (for the better, IMHO) how industries do business. Operating on a global digital scale, companies are now challenged to revise their operating models, and in many circumstances, build completely new ones. Cloud computing has become the foundation on which many new models now rest.

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Customer Communications | Digital Transformation

How CCM Turbocharges Digital Transformation

By: John Zimmerer
March 9th, 2020

In the beginning, brands defined and controlled the how, what and when they reached customers, issuing minimal transaction-oriented documents required to keep customers satisfied. However, that was then; now, what a company needs to do is meet the customer wherever they demand, when they want to, and deliver precisely what they’re asking for.

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Customer Experience | Customer Communications | Customer Journey

CCM Is the New CX

By: John Zimmerer
March 2nd, 2020

2020 heralds a reinvigorated and deeper investment into user engagements and the customer experience (CX). Traditionally, customer communication management (CCM) has focused on transaction-oriented documents, messages, etc., as an operational necessity as opposed to being considered an essential and core component of the customer experience.

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Integration | Customer Communications | Technology | INTOUCH | Content Services | Digital Transformation | Cloud

The Importance of Agile Solutions

By: John Zimmerer
February 24th, 2020

In this fast-paced digital era, businesses must transform to compete successfully in their market. Fifty years ago, the average life expectancy of a Fortune 500 company was 75 years; today it’s less than 15. That means agile software solutions must be a part of your digital transformation strategy.

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Customer Experience | Customer Communications | INTOUCH | Digital Experience | Employee Experience | Digital Transformation

The Beauty of Simplicity

By: John Zimmerer
February 18th, 2020

Customers no longer have to drive to brick and mortar stores as often. They’re online interacting with multiple platforms. The challenge for many businesses is in balancing the need for meeting customer demand with profitability, where digital transformation puts businesses ahead of the game.

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Customer Experience | Customer Communications | Digital Experience | Digital Transformation

Why Your Customers Can't Stop Calling You

By: John Zimmerer
February 3rd, 2020

There's a good chance that you customers are frustrated with your customer service channels. Don’t panic. Here’s what you need to know—and do—about it.

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