<div style="display:inline;"> <img height="1" width="1" style="border-style:none;" alt="" src="//googleads.g.doubleclick.net/pagead/viewthroughconversion/995099146/?value=0&amp;guid=ON&amp;script=0">

Communications

Everything you need to know about customer communications and customer experience!

Blog Feature

Automation | Customer Experience | Customer Communications | Personalization

Putting the Customer First with Personalized, Automated Communications

By: John Zimmerer
January 4th, 2021

With how busy everyone is and how immersed in technology most of our society seems to be these days, getting someone’s attention has become a competitive endeavor requiring a good deal of effort and creative strategy. But fret not, you have access to numerous tactics to craft meaningful and impactful customer communications and messaging that speak to the heart of your customer.

Read More

Share

Blog Feature

Automation | Customer Communications | Omni-channel | Personalization | Customer Journey | Document Automation

CCM Use Case: Batch Jobs

By: John Zimmerer
December 21st, 2020

2020 has revealed new aspects about the economy and the relationship that businesses form with their clients. One of these revelations, increasingly evident over the last decade or so, is the correlation between the customer experience and key business metrics.

Read More

Share

Research conducted by Forrester on the value of combining CCM and digital experience.

Blog Feature

Automation | Customer Communications | Technology

On-Demand CCM Use Case: Updates and Notifications

By: John Zimmerer
December 14th, 2020

2020 will long be remembered thanks to the COVID-19 pandemic. The continual outbreaks have already imposed a massive shift in our societal interactions and operations: families unable to visit their loved ones in nursing homes or hospital; school’s transitioning from classroom-based to virtual learning; and holiday shopping basically moving entirely online. These are but just a few of examples of how the changing world that has become our ‘new normal’.

Read More

Share

Blog Feature

Correspondence | INFORM | Customer Experience | Customer Communications

On Customer Experience and Correspondence

By: John Zimmerer
December 7th, 2020

Human communication has been a vital aspect of society since the beginning of time. Even before written languages developed, tribal societies developed an iconographic form of communication depicting their primitive versions of verbal communication. In today’s business, personal, and professional relationships, communication is the essential ingredient to creating successful and long-lasting connections.

Read More

Share

Blog Feature

Customer Communications

Leverage CCM Trends: What to Avoid in 2021

By: John Zimmerer
November 30th, 2020

In a recent blog post, we covered the top 2020 customer communication management (CCM) trends. Now after some retrospection, here we will expand on these ideas to help you capitalize on those previous trends and highlight what to avoid in the coming new year.

Read More

Share

Blog Feature

Customer Communications

Customer Communication: Consequences to Avoid

By: John Zimmerer
November 23rd, 2020

In the last decade or so, businesses have made major changes in the way they operate. With the rise of the Internet and the information age, consumers suddenly wielded more buying power. As the company-consumer power dynamic shifted, so did the way companies approached customer communications.

Read More

Share