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Customer Communications Blog

Communications

Everything you need to know about customer communications and customer experience!

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UPDATE: Topdown and COVID-19

By: John Zimmerer
March 26th, 2020

It’s been 10 days since our initial COVID-19 post, so we thought we should let you know how everyone here at Topdown is doing. The short answer: status quo.

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Topdown’s Response to COVID-19

By: John Zimmerer
March 16th, 2020

To keep our customers, partners, and other interested parties fully informed, we wanted to update everyone on how Topdown is managing the current COVID-19, or Novel Coronavirus, outbreak. NOTE: See our March 26th update.

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Research conducted by Forrester on the value of combining CCM and digital experience.

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Integration | Customer Experience | Customer Communications | Technology | News | INTOUCH

Topdown Announces Partnership to Bring Cloud-Native Customer Communications Management Solutions to the Global Market

By: John Zimmerer
August 12th, 2019

ROCKVILLE, Maryland, USA — Top Down Systems Corporation (“Topdown”), a leading developer of customer communication management (CCM) software applications, and Infosys, Ltd. (“Infosys”), a global leader in next-generation digital services and consulting, announced today that they are teaming up to provide 100% cloud-based CCM solutions which will help companies across the globe accelerate their digital transformation efforts.

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Topdown Named HOT Company in Customer Experience...Again

By: John Zimmerer
July 13th, 2017

So...we did it again. Topdown has been named a "HOT Company in Customer Experience" for 2017 by DOCUMENT Strategy magazine. This is the second time we've made the list, and we're one of only nine companies that can say that.

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Customer | News

Customer Experience Architects

By: John Zimmerer
June 11th, 2015

Rockville, Md.—Topdown®, the leading provider of customer correspondence and document automation software, announced today the company has formed a private group on LinkedIn called Customer Experience Architects. Customer experience architects include Chief Marketing Officers, Chief Information Officers, and other business leaders responsible for customer experience (CX) strategy, customer communications, and related information systems. 

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Customer Experience | Technology | News

Topdown Recognized as Customer Experience Trend Setter By Leading Independent Research Firm

By: John Zimmerer
April 6th, 2015

Rockville, Md., April 6, 2015 — Topdown® announced today that the company has been recognized by independent research firmForrester Research, Inc. as, "...a major provider of customer communications management software" (CCM) at the forefront of the convergence of CCM and digital experience delivery (DXD) technologies. 

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