Customer Communications Blog

ROCKVILLE, Maryland, USA — Top Down Systems Corporation (“Topdown”), a leading developer of customer communication management (CCM) software applications, and Infosys, Ltd. (“Infosys”), a global leader in next-generation digital services and consulting, announced today that they are teaming up to provide 100% cloud-based CCM solutions which will help companies across the globe accelerate their digital transformation efforts.

So...we did it again. Topdown has been named a "HOT Company in Customer Experience" for 2017 by DOCUMENT Strategy magazine. This is the second time we've made the list, and we're one of only nine companies that can say that.

Rockville, Md.—Topdown®, the leading provider of customer correspondence and document automation software, announced today the company has formed a private group on LinkedIn called Customer Experience Architects. Customer experience architects include Chief Marketing Officers, Chief Information Officers, and other business leaders responsible for customer experience (CX) strategy, customer communications, and related information systems. 

Rockville, Md., April 6, 2015 — Topdown® announced today that the company has been recognized by independent research firmForrester Research, Inc. as, "...a major provider of customer communications management software" (CCM) at the forefront of the convergence of CCM and digital experience delivery (DXD) technologies. 

Document magazine recently published an article by ECM pro Bud Porter-Roth on things to consider when deciding whether to delete documents from your organization's document repository or keep growing the cache. Porter-Roth discusses the trade offs between the potential risks and costs of keeping documents (think: legal discovery) versus the more certain costs associated with destroying them. 

We are very pleased to announce that Topdown has been profiled by Celent, a leading independent analyst firm covering the insurance industry, as part of the firm's Document Automation: Solution Vendors for Insurers 2014 report. The full report, available from Celent, covers customer communications management systems from a number of vendors.