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Customer Communications Blog

Communications

Everything you need to know about customer communications and customer experience!

Loraleigh Daum

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Correspondence

Becoming Better Communicators

By: Loraleigh Daum
February 19th, 2024

Communication is at the core of everything we do. Every interaction, and all throughout history, communication is at the root. Language and communication are some of the most complicated and intricate subjects of history, and that’s because of their importance in community. Without some form of communication, there is no community. The latter depends on the former. Although communication has evolved, morphed and evolved over the centuries, it is still very much ingrained into our daily lives. Today, communications are instantaneous, they span the globe in a matter of milliseconds. Additionally, there is a whole plethora of modern communication channels and platforms that consumers utilize regularly. All of this combines to create a labyrinth of digital communications.

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Customer Journey

The Ins and Outs of the Customer Journey

By: Loraleigh Daum
January 22nd, 2024

In today’s digital marketplace the global economy is bigger, more connected, and more integrated than it ever has been before. Customers have access to brands all over the world with the click of a few buttons. As such, there is a huge variety of potential customers and audiences that brands and organizations could reach with the right messaging positioned in the right place, at the right time. Understanding the differences between audience groups and market segments can aid in crafting a customer journey that is unique to the organization, suited for the industry, and designed to optimize the customer experience. Customer journey’s already exist in every brand and organization, but how different companies design and utilize these journeys is what truly stands out.

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Research conducted by Forrester on the value of combining CCM and digital experience.

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Customer | Marketing

Creating Organic Customer Engagement

By: Loraleigh Daum
December 25th, 2023

The world feels like it’s becoming more and more technical by the day, and sometimes by the hour or the minute. Technology and information are advancing rapidly, and as they continue to evolve, so too will their place in everyday life. The technology integration trend can already be seen in a myriad of ways. From how we communicate, to how we shop, and even how we work. The prominence of remote work and the virtual economy was heightened during the last few years of the global pandemic. When COVID-19 hit, society began a swift transition into a virtual world. Many organizations and individuals were more than ready for this shift. However, this wave blindsided many others. The consumer segment considered to be digitally native, were largely ready to embrace this new technological and virtual era. This is, at least in part, due to some of the ways technology has already been integrated into everyday life for the past few decades. The generational gap between those born before smart-technology or the internet, and those who were born with it readily available, is more than just ideological. Being introduced to technology and information as early on as new generations have been, there are actual fundamental differences in thought processes. This is important to understand when considering how to develop organic customer engagement with a modern audience.

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Content Management

The Power of Reusable Content

By: Loraleigh Daum
November 27th, 2023

The era of information and technology changed the world in many ways. Today, the virtual and mobile segments of the economy are booming. This is largely due to the acceleration into the digital era that was caused by the COVID-19 pandemic, but has resulted in a dynamic shift in the marketplace. Leading up to this major shift in the way that businesses operate and the influence consumers have, content marketing was already becoming a popular trend. In the past few years, this trend is now regarded as a best-practice among marketing professionals far and wide. Content marketing is popular for a wide variety of reasons and is well-positioned to resonate with digital natives. This adds to its popularity in marketing communities as digital natives are making up a larger share of the consumer market each and every year. While there are many facets to content marketing, one reason it’s so highly valued is because of the power of reusable content.

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Customer Journey

Designing Customer Journeys that Flow

By: Loraleigh Daum
October 30th, 2023

The modern economy is consumer-centric. There are many reasons that the buying power, so to speak, has shifted into the hands of the consumers over the past few decades. Regardless of the roots of this trend, however, is how it impacts the modern economic landscape. Organizations that learn about their customers and their target audiences have a better chance of creating impactful and resonant messaging that actually drives consumer behavior. In this effort, it helps to understand the digital mindset of the average consumer, as well as other factors that contribute to consumer behavior. With this information, organizations, business leaders, and decision-makers are equipped to design smooth customer journeys that make life easy for everyone involved.

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Customer Communications | Personalization

Adding Value Through Personalized Communications

By: Loraleigh Daum
October 2nd, 2023

Communication is an underlying aspect of each and every relationship that exists. This truth extends beyond the confines of humanity and even applies to plants and other lifeforms and ecosystems. Communication is not only a natural part of our lives, it is fundamental to creating and maintaining strong relationships both personally and professionally. Business communications can take many shapes and forms. From business to business communications, to colleague-to-colleague communications, and of course business-to-consumer communications as well. No matter how the dice are thrown, communication is at the heart of every functioning relationship. Not only this but the level of access that the average consumer enjoys today puts an even stronger emphasis on the value and importance of quality communications. Especially in a business context. This is why there is so much value in personalized communications.

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