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ABOUT TOPDOWN

Topdown provides Customer Communication Management (CCM) software and content services to organizations looking to provide the best possible customer experience during high-value customer journeys.

Story of Topdown

Companies That Trust Topdown

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What Analysts Say About Topdown

Blog Bites

October 7th, 2019

Why Data Quality Can Make or Break CX

Customer experience, or CX, has become one of the hottest topics in business today. However, like… Read More

September 30th, 2019

Your Customers are Mobile, Are You?

Companies like GetResponse and Mailchimp regularly benchmark their customers’ email and social… Read More

September 23rd, 2019

The True Cost of Poorly Managed Customer Communications

For many companies, customer communication management (CCM) is a costly segment of their… Read More

Topdown's Mission

Our mission is to develop innovative solutions that empower our customers to effectively establish, efficiently maintain and profitably grow relationships with their customers through dynamic communication.

Topdown's Vision

We will strive to be a leader in customer communication management (CCM) software; to create a challenging and collaborative environment; and to be seen as a partner in solution ideation, development and implementation.

Topdown's Values

We believe that we are part of a larger circle and that we are all related. We understand that what we give of ourselves will come back to us ten-fold in life. We encourage employees to give to causes they care most about.

Meet the Topdown Leadership Team

Team Member

Dennis M. Birke

President
and Founder

Team Member

Michael P. Fitzgerald

Senior Vice President of Technical Services

Team Member

Richard N. Hykes

Senior Vice President of Finance & Administration

Team Member

Matthew R. Lederer

Senior Vice President
of Sales & Marketing

Team Member

JR Hayward

Vice President of Product Planning & Development

Team Member

Paige Tippett

Vice President
of Product Strategy

Team Member

John J. Zimmerer

Senior Director
of Marketing

Team Member

Robert C. Beck

Director of Professional & Technical Support

Team Member

Jeromy D. Arnold

Director of Software Development

Team Member

Genny Go

Director of Finance & Administration

See the Solution You’ve Been Looking For

Schedule a demonstration of INTOUCH to see just how easy it is to use and to discuss your specific needs.