Topdown provides Customer Communication Management (CCM) software and content services to organizations looking to provide the best possible customer experience during high-value customer journeys.
A report from Forrester, “Now Tech: Customer Communications Management, Q1 2019” (Forrester Research, Inc., January 11, 2019) cites Topdown as a future-oriented customer communications management vendor with a cloud-based Interactive CCM solution.
In this report, analyst Craig Le Clair declares that the future of CCM is in cloud-based Communications-as-a-Service (a.k.a., content services).
Read more about the CCM market in this article.
In a report entitled, "Extend Content Services Platforms With Applications and Components to Meet Business-Specific Needs" (Gartner, Inc., February 2, 2018), Gartner analyst Michael Woodbridge highlighted Topdown's INTOUCH software as one of two content services applications for customer communications management (CCM). As content services-based CCM software, INTOUCH provides a "best of both worlds" solution to present and future use cases.
Click here to read more about the bond between CCM and content services.
Forrester included Topdown in the Now Tech: Content Platforms, Q3 2018 (Forrester Research, Inc., September 26, 2018) research report, written for enterprise architects (EAs) looking to deliver content as part of a digital business initiative; or, that will be the central component of a cloud-focused strategy or enterprise content management modernization effort. Topdown was one of only three CCM vendors included.
This article should help narrow your search for a future-oriented CCM provider.
August 3rd, 2020
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Our mission is to develop innovative solutions that empower our customers to effectively establish, efficiently maintain and profitably grow relationships with their customers through dynamic communication.
We will strive to be a leader in customer communication management (CCM) software; to create a challenging and collaborative environment; and to be seen as a partner in solution ideation, development and implementation.
We believe that we are part of a larger circle and that we are all related. We understand that what we give of ourselves will come back to us ten-fold in life. We encourage employees to give to causes they care most about.
Schedule a demonstration of INTOUCH to see just how easy it is to use and to discuss your specific needs.
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