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ABOUT TOPDOWN

Topdown provides Customer Communication Management (CCM) software and content services to organizations looking to provide the best possible customer experience during high-value customer journeys.

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What Analysts Say About Topdown

Blog Bites

May 22nd, 2023

Prioritize Consumers with Powerful Customer Journey Strategy

Over the past couple of years there has been a massive acceleration into the digital era. With it,… Read More

April 24th, 2023

Making Customer Touchpoints an Advantage

The best and most successful leaders have proven an ability to create advantages where,… Read More

March 27th, 2023

Elevating Your Customer Experience Strategy

The customer experience is one of the most important aspects of an organization. In some cases, the… Read More

Topdown's Mission

Our mission is to develop innovative solutions that empower our customers to effectively establish, efficiently maintain and profitably grow relationships with their customers through dynamic communication.

Topdown's Vision

We will strive to be a leader in customer communication management (CCM) software; to create a challenging and collaborative environment; and to be seen as a partner in solution ideation, development and implementation.

Topdown's Values

We believe that we are part of a larger circle and that we are all related. We understand that what we give of ourselves will come back to us ten-fold in life. We encourage employees to give to causes they care most about.

Meet the Topdown Leadership Team

Team Member

Dennis M. Birke

President
and Founder

Team Member

Michael P. Fitzgerald

Senior Vice President of Technical Services

Team Member

Richard N. Hykes

Senior Vice President of Finance & Administration

Team Member

Matthew R. Lederer

Senior Vice President
of Sales & Marketing

Team Member

JR Hayward

Vice President of Product Planning & Development

Team Member

Robert C. Beck

Director of Professional & Technical Support

Team Member

Jeromy D. Arnold

Director of Software Development

Team Member

Genny K. Go

Director of Finance & Administration

See the Solution You’ve Been Looking For

Schedule a demonstration of INTOUCH to see just how easy it is to use and to discuss your specific needs.