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ABOUT TOPDOWN

Topdown provides Customer Communication Management (CCM) software and content services to organizations looking to provide the best possible customer experience during high-value customer journeys.

Story of Topdown

Companies That Trust Topdown

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What Analysts Say About Topdown

Blog Bites

June 1st, 2020

Customer Communication in Service-Related Customer Journeys

Service-related customer journeys are a multi-faceted set of interactions between client and… Read More

May 25th, 2020

Creating Personalized Customer Engagements Across Channels

Some of you may be old enough to remember when most folks shopped locally. Store clerks knew you by… Read More

May 18th, 2020

Developing CX Strategy in the Age of Digital Transformation

Digital transformation requires more than simply integrating new digital technologies. True digital… Read More

Topdown's Mission

Our mission is to develop innovative solutions that empower our customers to effectively establish, efficiently maintain and profitably grow relationships with their customers through dynamic communication.

Topdown's Vision

We will strive to be a leader in customer communication management (CCM) software; to create a challenging and collaborative environment; and to be seen as a partner in solution ideation, development and implementation.

Topdown's Values

We believe that we are part of a larger circle and that we are all related. We understand that what we give of ourselves will come back to us ten-fold in life. We encourage employees to give to causes they care most about.

Meet the Topdown Leadership Team

Team Member

Dennis M. Birke

President
and Founder

Team Member

Michael P. Fitzgerald

Senior Vice President of Technical Services

Team Member

Richard N. Hykes

Senior Vice President of Finance & Administration

Team Member

Matthew R. Lederer

Senior Vice President
of Sales & Marketing

Team Member

JR Hayward

Vice President of Product Planning & Development

Team Member

Paige Tippett

Vice President
of Product Strategy

Team Member

John J. Zimmerer

Senior Director
of Marketing

Team Member

Robert C. Beck

Director of Professional & Technical Support

Team Member

Jeromy D. Arnold

Director of Software Development

Team Member

Genny Go

Director of Finance & Administration

See the Solution You’ve Been Looking For

Schedule a demonstration of INTOUCH to see just how easy it is to use and to discuss your specific needs.