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Customer Communications Blog

Communications

Everything you need to know about customer communications and customer experience!

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Automation | Interactive | Customer Communications | Technology | Document Automation

Document Automation Without AI

By: John Zimmerer
January 13th, 2020

A number of industries have been using document automation for decades as a way of streamlining the creation of their electronic communications. Insurance agencies, financial services, and legal firms automate the creation of contracts, policies, and customer correspondence among other things.

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Automation | Customer Communications | Document Automation | Digital Transformation

Upgrade Your Document Generation Solution

By: John Zimmerer
January 7th, 2020

With the advent of a new year, many organizations will be evaluating their core IT systems in the coming weeks and months. Those firms using customer communication management solutions to output documents will be wondering if they should upgrade their current software . . . or switch solutions.

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Research conducted by Forrester on the value of combining CCM and digital experience.

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Integration | Automation | Customer | Customer Communications | Data

Meeting Changing Customer Expectations

By: John Zimmerer
December 30th, 2019

To say the modern customer is mercurial may be an obvious overstatement. While many companies may have little understanding of what their customer really wants from them today, far too many have much less awareness of what their customers expect tomorrow.

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CLIENT LETTER | Automation | Customer Experience | Customer Communications | Technology | INTOUCH | Document Automation | Digital Transformation

How Tech Can Make CCM Easier or Harder

By: John Zimmerer
October 14th, 2019

Customer communications management (CCM) has been—and continues to be—heavily influenced by technology at a pace that shows no signs of slowing down any time soon. While technology has made many aspects of CCM easier, tech has made CCM harder at times, too.

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Automation | Customer Communications | Digital Experience | Document Automation

How to Automate Customer Communications Across Multiple Channels

By: John Zimmerer
September 3rd, 2018

Technology has changed the face of customer communication.

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Integration | Automation | Strategy | Customer Experience | Customer Communications | Omni-channel | Personalization | Data

Customer Experience Trend: Patient Experience Officers on the Rise

By: John Zimmerer
August 3rd, 2015

In customer communications management (CCM), we talk a lot about customer experience (CX) and the business leaders who are tasked with improving CX. We’ve seen a growing trend in some industries to create a CXO, or chief experience officer, to facilitate customer experience improvements throughout the customer’s journey – including, of course, the need for great CCM as a major part of CX strategy.

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