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Customer Communications Blog

Communications

Everything you need to know about customer communications and customer experience!

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Customer Experience | Customer Communications | Technology

Top CCM Trends of 2020

By: John Zimmerer
October 12th, 2020

It's trite but true: Technology is constantly changing and evolving. Sometimes those changes are massive, other times they’re almost unnoticeable, especially if you don’t know what to look for. That’s why it’s so important to keep up to date on the latest news and trends that shape an industry. This is especially true for industry leaders and decision makers.

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Integration | Customer Communications | Omni-channel | Customer Journey | Technology | Digital Experience | Cloud

Redefining The Core Capabilities of CCM Solutions

By: John Zimmerer
June 8th, 2020

Company founders and C-level executives strive to establish and leave behind a lasting legacy in their industry. But in the Digital Age, running on legacy technology systems is both costly and risky for business.

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Research conducted by Forrester on the value of combining CCM and digital experience.

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Integration | Technology | Digital Experience | Digital Transformation | Cloud

Co-Innovation: Modernizing Core Business with The Cloud

By: John Zimmerer
April 27th, 2020

With cloud computing adoption steadily on the rise, many organizations have instigated a “cloud first” strategy to prefer cloud-based solutions to on-premise data and applications. But such an architectural overhaul demands more than a mere managerial mandate; it requires a holistic strategy in order to maximize the full value of the cloud.

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Technology | INTOUCH | Digital Transformation | Cloud

Digital First: Making the Transition From Print

By: John Zimmerer
April 6th, 2020

Your digital transformation requires a carefully planned and well-executed strategy driven by a deep understanding of your audience. You gain more leads, referrals, and customers when folks feel like you understand them and their needs.

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Customer Communications | Technology | INTOUCH | Cloud | Small Business

Small Businesses: Cloud for Customer Communications

By: John Zimmerer
March 30th, 2020

One of the biggest selling points of cloud computing is how easily it scales: you can start small and ramp up—or down—cloud services consumption as your demand dictates. Following closely behind scalability in terms of features and its appeal is the consumption-based pricing model for cloud infrastructure, meaning you only pay for what you use. These two reasons should be enough for small(er) businesses to want to adopt cloud-based computing. Apparently, there’s something else holding back these businesses.

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Customer Communications | Technology | INTOUCH | Security | Cloud

The State of Cloud Security

By: John Zimmerer
March 23rd, 2020

The world continues moving deeper into a digital revolution that will alter (for the better, IMHO) how industries do business. Operating on a global digital scale, companies are now challenged to revise their operating models, and in many circumstances, build completely new ones. Cloud computing has become the foundation on which many new models now rest.

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