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Customer Communications Blog


Everything you need to know about customer communications and customer experience!

Blog Feature

Customer Communications | INTOUCH | Digital Experience | Cloud

Leverage the Cloud for Customer Communications

By: John Zimmerer
September 3rd, 2019

If you think you can’t afford an enterprise-grade customer communication management (CCM) solution, then you haven’t looked at cloud-native CCM platforms. I’m not talking about lightweight CRM add-ons or Office365 plug-ins. I’m referring to full-featured, enterprise-grade CCM solutions. You can now get all the functionality you need for managing content and creating communications for much less than ever before. Let’s look at how you can use sophisticated cloud-native software like INTOUCH®, our multi-tenant SaaS CCM solution, to stay on top of customer communications without breaking the bank.

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