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Customer Communications Blog

Communications

Everything you need to know about customer communications and customer experience!

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Integration | Data | Content Management | Employee Experience | Digital Transformation

Must-Have Integrations For CCM

By: John Zimmerer
November 18th, 2019

As organizations increase their focus on the employee experience in the digital workplace, many companies are pursuing integrated workspaces that combine multiple applications. Not surprising, as research shows us that there is a cost incurred every time an employee switches context.

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Blog Feature

Employee Experience | Digital Transformation

Why Your Digital Workplace is Killing Your Employee Experience

By: John Zimmerer
July 22nd, 2019

According to Tech News World, , employees must have a higher degree of digital literacy to keep pace with today’s workplace productivity demands. Over the next two years, 90% of the workforce must be proficient at such basic computer skills as managing email and company software; over 50% will need more advanced skills including the ability to use, configure and build digital systems. We have truly and completely entered into the age of the digital workplace.

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Research conducted by Forrester on the value of combining CCM and digital experience.

Blog Feature

Digital Experience | Employee Experience

Making Digital Literacy Simple

By: John Zimmerer
January 31st, 2019

Just a brief note to let readers know that I wrote an article that was published today by CMSWiRE. The site's theme this month is "digital literacy". The article explores how the user interface and user experience of digital workplace software can help or hinder the digital literacy of front-line employees.

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