Four Essential DOCCM Business Case Elements You’re convinced that your company needs a new customer communications management solution for correspondence. Now you have to convince the decision-makers — and they’ll all want an answer to the same question:
Correspondence Transformed: Moving to an Enterprise Solution The words “consolidation” and “trend” often share the same sentence. But when it comes to customer communications management, the idea of uniting the functions of multiple disparate legacy programs is far more than a passing fad. It’s a proven business transformation strategy.
We've noticed some of our fellow DOCCM vendors and even a few analysts have been using the term "interactive" (with respect to customer communication management) to mean different things at different times.
True story: A line-of-business manager within a large company needed a P.O. Box number changed on a regularly used customer document. “No problem,” said the company’s IT department, where the document’s template lived. “That’ll be $25,000. And we’ll get to it when we have time.” That was the business line manager’s big “ah-ha” moment. Clearly the department – and the company – needed a much better way to manage customer communications. But it’s not always so glaringly obvious.
Why two solutions may be your number one choice Independent research firms Forrester and Gartner recently reviewed the capabilities of dozens of document output for customer communications management (DOCCM) solutions like those from Topdown. Each firm focused on the three key DOCCM components :
Operating a large call center on behalf of a government agency, a financial services institution needed to quickly create and easily track heavy volumes of correspondence. Compliance was required on two levels: