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Communications

Everything you need to know about customer communications and customer experience!

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CLIENT LETTER | Correspondence | INFORM | Interactive | Strategy | Customer Communications

How to Choose the Best Customer Communication Software

By: John Zimmerer
March 31st, 2014

Why two solutions may be your number one choice Independent research firms Forrester and Gartner recently reviewed the capabilities of dozens of document output for customer communications management (DOCCM) solutions like those from Topdown. Each firm focused on the three key DOCCM components :

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CLIENT LETTER | Customer | Correspondence | Interactive | Customer Communications

DOCCM and Compliance Reporting

By: John Zimmerer
March 17th, 2014

Operating a large call center on behalf of a government agency, a financial services institution needed to quickly create and easily track heavy volumes of correspondence. Compliance was required on two levels:

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Research conducted by Forrester on the value of combining CCM and digital experience.