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Communications

Everything you need to know about customer communications and customer experience!

Blog Feature

Digital Experience

Understanding the Digital Experience Platform (DXP) Market

By: John Zimmerer
February 13th, 2019

Customer communications and the digital experience (DX) have become so closely related that the gap between the two has already begun shrinking in the customer communications management (CCM) industry. As a result, DX integration has risen to the top as a key factor in making digital workplace technology purchases across businesses and industries.

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Blog Feature

Automation | Customer Communications | Digital Experience | Document Automation

How to Automate Customer Communications Across Multiple Channels

By: John Zimmerer
September 3rd, 2018

Technology has changed the face of customer communication.

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Research conducted by Forrester on the value of combining CCM and digital experience.