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Customer Communications Blog

Communications

Everything you need to know about customer communications and customer experience!

Blog Feature

Customer Communications | Technology | INTOUCH | Security | Cloud

How ‘Cloudy’ Is Your CCM?

By: John Zimmerer
December 23rd, 2019

An overwhelming 75% of IT budgets are allocated to maintaining their internal systems. It’s no surprise that businesses of all sizes are looking to shift the expense of their infrastructure from capital to operating, while simultaneously reducing IT spend. Hence the intense interest in cloud computing.

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Customer Experience | Customer Communications | Data | Security | Compliance

Cloud-Based CCM Security: Data and Application Levels

By: John Zimmerer
February 23rd, 2017

In a previous post, Security Overview: Cloud-Based Customer Communications Management, we gave you a quick summary of each of the security layers: physical, network, operating system (OS), database and application. Let’s take a closer look at cloud-based CCM security at the application level, which includes handling of customer data.

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Research conducted by Forrester on the value of combining CCM and digital experience.