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Customer Communications Blog


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Customer Communications | Forrester

Topdown Named in New Analyst Report on CCM Market

By: John Zimmerer
January 14th, 2019

A recently published report from Forrester, “Now Tech: Customer Communications Management, Q1 2019” (Forrester Research, Inc., January 11, 2019) cites Topdown as a future-oriented customer communications management vendor. In the report, Forrester vice president and principal analyst Craig Le Clair examines the Customer Communications Management (CCM) market and identifies the 17 most relevant CCM vendors, categorized by size (annual revenue) and capabilities (defined below). Glenn O'Donnell, Amanda Lipson, and Diane Lynch co-authored the study.

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