Communications
Everything you need to know about customer communications and customer experience!
Strategy | Customer Experience | Customer Communications | Technology
By:
Kaspar Roos
January 27th, 2020
From time to time, we are honored to have an industry luminary contribute a post to the Topdown blog. Today, we are thrilled to have Kaspar Roos, head of Aspire CCS, share some insights from a recent industry survey his team conducted on the transformation of customer communications management into customer experience management.