Correspondence and Document Automation
First we helped create an industry.
Now we’re creating its future.
It's called Customer Communications Management (CCM). We create CCM solutions that simplify your customer communications processes and enhance your bottom line.
How Topdown is Different
Not too long ago, CCM didn’t even exist. We know, because we helped create it. Over time, we’ve nurtured our industry; expanded it; advanced it. Now we’re on the road to transforming it. Not very many companies can say that. Topdown can.
In today's marketplace, where customer experience is king, you need interactive communications. Not many CCM vendors offer that. Topdown does.
Why You Need Topdown
We call it consumer-driven communications, and it’s where the world is going. Your customers now expect consistent, personalized multi-channel communications — they want to communicate with you by the means they choose — and if they don't get that satisfaction from you, they'll find it elsewhere.