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Empower Your Customers Through Dynamic Communication

Creating CCM solutions that increase your customer satisfaction, improve your customer experience and enhance your bottom line.

Expand Your Knowledge See Us In Action

Florida Blue
Rhonda Meadows   Sr. IT Business Analyst, Florida Blue

I am so grateful for the working relationship I have with Top Down Systems – they have the best team! Quick to respond to requests, quick to work towards resolution – cannot ask for more!

EmblemHealth
Andrea Andruk   Director, EmblemHealth

We have been very pleased with CLIENT LETTER. Templates are now much easier to manage. The software easily handles our batch and local printing volumes. And we love the QA and History features.

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Chuck Green   Project Manager, SCE

I have appreciated Topdown’s tremendous support throughout our project to upgrade to the latest version of Client Letter. It is very obvious that Topdown was committed to helping us succeed. All of the people we worked with were knowledgeable, helpful, and responsive, and were also very proactive in finding solutions to challenges we faced during the project. It was a great team effort. Thank you.

Topdown's Customer Communications Solutions:

>> Empower business users to manage the entire CCM environment.
>> Integrate with front-line business applications (e.g., CRM, claims systems, etc.).
>> Connect to multiple internal and external sources to extract and transform data.
>> Separate reusable content from templates, communications, and channels.
>> Simplify picking, personalizing, and previewing communications.
>> Deliver engaging content to mobile, web, and print channels.

CLIENT LETTER® is the leading on-premise solution for
organizations that prefer using Microsoft® Word™ to design
engaging content and then using a web browser-based editor to personalize and send customer communications.
INTOUCH® is a 100% cloud solution built using open source
software and open standards and designed to share
content, data, and processes across organizations for a consistent customer experience across journeys and touchpoints.
PCH
PENSCO
Plymouth Rock
Premera
Edison
UNUM
Volkswagen Credit
Colonial Life
Emblem
Florida Blue
Geisinger Health Plan
Midland

Are you ready to improve your CCM software?

Complete the form to schedule a live demo with a Topdown product expert.