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Introducing a Completely New Cloud-Based (SaaS) CCM Solution

Meet INTOUCH® — the most advanced, user-friendly and affordable CCM solution ever!

CCM should be simple

Simplicity

Business users create and manage communications without help, delays or chargebacks from IT.

CCM should be highly functional

Functionality

Everything you need from an enterprise-grade CCM solution—with a slick, context-sensitive user interface.

CCM should be affordable

Affordability

Pricing starts at $2,500 per month, including all product features and unlimited templates.

CCM should be flexible

Flexibility

Connect to any data source for better customer experiences; integrate apps to boost employee productivity.

CCM should be secure

Security

INTOUCH prevents unauthorized access and protects your customer data while in use, at rest, and in transit.

Here’s How INTOUCH Beats Other CCM Software


INTOUCH has the Slickest UI and Best User Experience!

The first time you see INTOUCH, you feel the difference. It doesn’t just look better than other communication “solutions” or “platforms”, it works better, too. Or rather, you work better when you use INTOUCH.

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INTOUCH Template Designer

INTOUCH Is the First Completely New CCM Solution in Years!

INTOUCH is the first completely new CCM solution in years and is 100% cloud (SaaS) software — no desktop applications required. It has a modern, microservices-based architecture and uses only the latest technologies.

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INTOUCH Pricing Is Transparent and All-Inclusive!

Some CCM vendors offer a base package and hundreds of add-on line items. Many require expensive customization after you’ve purchased. Not INTOUCH. You get all the features for one low monthly price.

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Pricing starting at $2,500 per month

Here’s What People Are Saying About INTOUCH


Forrester Research logo

INTOUCH is “...a completely new cloud-based approach to CCM for sharing data, content and processes across organizations.”

Craig Le Clair, Research VP
Forrester

Aspire CCS logo

INTOUCH is “...a really good solution that recognizes there are different use cases; it’s contextually-driven and easy to use, not only from a business user perspective, but also from an IT perspective. The INTOUCH pricing is transparent, and includes all the features that INTOUCH brings.”

Kaspar Roos, Founder and CEO
Aspire

Novarica logo

A modern customer communication solution needs to have multichannel document authoring and workflow capabilities. Solutions like INTOUCH that have these capabilities are a good fit for insurers looking to improve their digital customer experience.

Tom Benton, Vice President of Research and Consulting
Novarica

The Sourcing Group logo

“I would recommend using INTOUCH because of the open API, the microservices approach and open standards. That makes the product extensible. It's entry price is very competitive. If you're looking to make a switch, this would be a prime candidate for evaluation.”

Gerald Edwards, Chief Technology Officer
The Sourcing Group

See the Solution You’ve Been Looking For

Schedule a demonstration of INTOUCH to see just how easy it is to use and to discuss your specific needs.

 CCM and Digital Experience

INTOUCH was designed to share content and data across the digital experience architecture. For more information, request our CCM and Digital Experience white paper.

 How Is INTOUCH Priced

INTOUCH pricing is based on the number of users and the average annual volume of communications generated through the software.

 Other Deployment Models

INTOUCH is offered as a hosted SaaS solution, with Topdown managing the multitenant cloud environment. The pricing reflects that standard configuration. Contact Topdown to discuss other deployment options.

 Which Cloud Platform

INTOUCH is hosted on Amazon Web Services (AWS). If you are currently using one or more cloud platforms other than AWS, we can help you integrate with INTOUCH cloud-to-cloud using our REST APIs.

 Initial Implementation

There are some additional first-year implementation expenses. Our Professional Services Group will integrate INTOUCH with your data sources and business applications, then train you to use the product. Pricing varies, so please contact us to discuss your environment.

 Is INTOUCH Secure

Yes! For details on this topic, please request our security white paper.