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Resource Center

Learn more about Topdown and our products.

Intouch

Available Videos:

Video

INTOUCH Intro (6:18)

See and hear what leading industry experts and analysts think about INTOUCH, Topdown's new SaaS CCM software, and see the software in action during a customer journey.

Video

Bridge Silos of Engagement (1:39)

See how Topdown's INTOUCH CCM software can help you bridge silos of customer engagement.

Topdown White Paper: Technology Overview

Featured Resource

Tech Overview

Explore the technologies Topdown has incorporated into INTOUCH and how the services are deployed.

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INTOUCH Overview

INTOUCH Overview

Get an overview of INTOUCH, Topdown's 100% cloud, microservices-based CCM SaaS software. You'll love its modern, easy-to-use interface and its future-proof architecture.

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CCM and Digital Experience White Paper

CCM and Digital Experience

Discover the benefits of integrating capabilities like personalization and automation with your digital experience architecture.

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integration white paper cover

Integration Overview

Learn how to integrate the cloud-based INTOUCH content services with your digital experience architecture.

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INTOUCH Security White Paper

INTOUCH Security

Learn how INTOUCH addresses cloud-based access and identity management (AIM) and data security.

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INTOUCH Compliance White Paper

INTOUCH Compliance

Read about Topdown's approach to compliance with various industry standards and government regulations.

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Topdown White Paper: Configuration Management

Configuration Management

Learn how Topdown manages the deployment of the INTOUCH SaaS application on the AWS cloud.

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Topdown White Paper: Maintaining Availability

Maintaining Availability

Read about the measures Topdown has in place to make sure that INTOUCH is always available.

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CX Strategy and KPis ebook cover

CX Strategy & KPIs

Learn how to develop a customer experience (CX) strategy and connect Key Performance Indicators (KPIs) to business outcomes.

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Client Letter


CLIENT LETTER 5 sell sheet

Featured Resource

Client Letter Overview

Learn about the CLIENT LETTER customer communication management software features and benfits.

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Federal Reserve Bank of Minneapolis case study

Case Study: Bank

Learn how the Federal Reserve Bank of Minneapolis benefits from CLIENT LETTER customer communication management.

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CLIENT LETTER case study on EmblemHealth

Case Study: Health Payer

See how EmblemHealth benefits from CLIENT LETTER and customer communications management.

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Company Info


DOCUMENT Strategy 2017 HOT Company

Discover why Topdown was named to the list twice.

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DOCUMENT Strategy 2016 HOT Company

DOCUMENT Strategy 2016 HOT Company

Find out why Topdown was named a "HOT Company in Customer Experience".

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