HEALTHCARE

Member Communications

Reduce cost and risk while increasing member satisfaction.

Introduction

Customer communications can—and often do—have a major impact on member satisfaction, loyalty, and advocacy, and therefore on your organization's retention and revenue goals. It pays to do customer communications right; it can cost you a lot if you do them wrong.

Healthcare companies send out a wide variety of interactive, on-demand, and high-volume batch customer communications, including enrollment kits, welcome packets, ID cards, explanation of benefits statements, claims notifications, and correspondence. All are heavily regulated.

Topdown can help you make these communications more timely, relevant, and compelling for each recipient.

How We Help Healthcare

Topdown helps payers and providers in three ways:

Achieve a sustainable competitive advantage:
Effortlessly adapt products to ever-moving markets.
Quickly comply with changing government regulations.
Deliver a superior customer experience:
Honor member's preferred communication channel(s).
Secure and protect private health information (PHI)
Profitably maintain and grow revenue:
Increase member loyalty and improve retention.
Improve member satisfaction to increase advocacy.

Benefits of our CCM Software

Easiest-to-use solutions on the market improve operational efficiency and lower operating expenses
Seamlessly integrate with medical management, case management, and claims systems to provide a great employee experience
Automation saves time, avoids mistakes
Easily scale up when volumes peak
Audit trails and reports aid compliance
Fits into any enterprise IT architecture

Templates are now much easier to manage. The software easily handles our batch and local printing volumes. And we love the QA and History features.

Sr. IT Lead, Health Payer

Some Important Stats

Here are few things to consider when considering Topdown.

Average Daily Users

There are more than 20,000 claims and customer service representatives using our software on a daily basis.

Efficiency Increase

Healthcare organizations increase operational efficiency by an average of 42% when switching to our CCM software.

Fewer Templates

On average, we are able to eliminate 50% of communication templates with reusable objects, saving time and money.

Fewer Errors

Error rates drop using our software, often by 40% or more, saving time and avoiding fines and frustrated members.