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ABOUT TOPDOWN

Topdown provides Customer Communication Management (CCM) software and content services to organizations looking to provide the best possible customer experience during high-value customer journeys.

Companies That Trust Topdown

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What Analysts Say About Topdown

Blog Bites

March 18th, 2024

Integrating Intelligent Communication Automation

Automated technology has been a staple in our society for some time now. The earliest forms of… Read More

February 19th, 2024

Becoming Better Communicators

Communication is at the core of everything we do. Every interaction, and all throughout history,… Read More

January 22nd, 2024

The Ins and Outs of the Customer Journey

In today’s digital marketplace the global economy is bigger, more connected, and more integrated… Read More

Topdown's Mission

Our mission is to develop innovative solutions that empower our customers to effectively establish, efficiently maintain and profitably grow relationships with their customers through dynamic communication.

Topdown's Vision

We will strive to be a leader in customer communication management (CCM) software; to create a challenging and collaborative environment; and to be seen as a partner in solution ideation, development and implementation.

Topdown's Values

We believe that we are part of a larger circle and that we are all related. We understand that what we give of ourselves will come back to us ten-fold in life. We encourage employees to give to causes they care most about.

Meet the Topdown Leadership Team

Team Member

Dennis M. Birke

President
and Founder

Team Member

Michael P. Fitzgerald

Senior Vice President of Technical Services

Team Member

Richard N. Hykes

Senior Vice President of Finance & Administration

Team Member

Matthew R. Lederer

Senior Vice President
of Sales & Marketing

Team Member

JR Hayward

Vice President of Product Planning & Development

Team Member

Robert C. Beck

Director of Professional & Technical Support

Team Member

Jeromy D. Arnold

Director of Software Development

Team Member

Genny K. Go

Director of Finance & Administration

See the Solution You’ve Been Looking For

Schedule a demonstration of INTOUCH to see just how easy it is to use and to discuss your specific needs.