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Topdown Listed As Visionary on Aspire Leaderboard Blog Feature
John Zimmerer

By: John Zimmerer on May 22nd, 2019

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Topdown Listed As Visionary on Aspire Leaderboard

Customer Experience | Customer Communications

Topdown has once again been ranked as one of the top vendors in the Customer Communications Management (CCM) industry by Aspire Customer Communications Services in the firm's 2019 Leaderboard for Customer Communications Management. Aspire gave Topdown high marks for the company's strategic direction, mostly due to its vision of integrating a 100% cloud-based, content services-oriented future as embodied in their INTOUCH® CCM solution.

The Aspire Leaderboard is an interactive online vendor evaluation tool based on the firm's unbiased, independent assessments of participating vendors. A vendor's position on the Leaderboard is based on strength of strategic direction and breadth of product capabilities.


Topdown scored very high for strategic vision.

“Topdown delivers a modern and well thought-through CCM system with a very intuitive interface ideally suited for non- technical business users in the insurance, healthcare, and public sector vertical markets. Topdown’s position as a visionary is based on their strong cloud vision, use of open standards, and deep configurability, making INTOUCH particularly well suited for system integrators, digital agencies, and customer experience (CX) services providers,” said Kaspar Roos, CEO and founder, Aspire.

“We’re very pleased to have been recognized again by Aspire for our leadership and vision in the CCM space,” said Dennis Birke, President, Topdown. “Analyst firms have consistently recognized Topdown for our ability to sense and adapt to changes in the way organizations want to create and manage customer-facing content. INTOUCH helps organizations of all sizes lower cost and increase agility by using cloud infrastructure for managing their customer communications.”

Contact Topdown for a no-cost, no obligation demonstration of the INTOUCH solution.

Aspire Disclaimer
The Aspire Leaderboard™ is copyrighted by Aspire Customer Communications Services Ltd. and is based on the findings and opinions of Aspire’s consultancy organization. Aspire does not endorse any vendor, product or service included in the Aspire Leaderboard. For tailored RFP support please contact the Aspire team here.

About Aspire
Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM) and Digital Customer Experience (DCX) industries. Through deep market expertise and global insights, Aspire works with technology providers, service providers, enterprises and investors to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at http://www.aspireccs.com.

Click to request a demo of INTOUCH


About John Zimmerer

John Zimmerer is the senior director of marketing at Topdown, where he leads market research and outreach efforts for the company's customer communications and customer experience products. Most recently, John has been researching and writing about the future direction of the technologies that power customer experience, and is regarded as a thought leader in this area. John has nearly 20 years of software product marketing experience. His areas of expertise include market research, analyst relations, public relations and digital marketing.

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