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Transforming into a digital platform business requires creating an agile, four-tier digital customer engagement architecture. This white paper is intended to help customer experience leaders, product owners and enterprise architects to better understand and respond to customers across channels and departments.
- The four-tier digital experience architecture
- What analysts have to say about Topdown
- The content services INTOUCH® includes
Discover the benefits of using our INTOUCH content services application to solve for CCM use cases and of using our APIs with your four-tier engagement architecture to address additional digital customer experience use cases.
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