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Customer Communications Blog

Communications

Everything you need to know about customer communications and customer experience!

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Topdown Named HOT Company in Customer Experience...Again

By: John Zimmerer
July 13th, 2017

So...we did it again. Topdown has been named a "HOT Company in Customer Experience" for 2017 by DOCUMENT Strategy magazine. This is the second time we've made the list, and we're one of only nine companies that can say that.

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Customer | News

Customer Experience Architects

By: John Zimmerer
June 11th, 2015

Rockville, Md.—Topdown®, the leading provider of customer correspondence and document automation software, announced today the company has formed a private group on LinkedIn called Customer Experience Architects. Customer experience architects include Chief Marketing Officers, Chief Information Officers, and other business leaders responsible for customer experience (CX) strategy, customer communications, and related information systems. 

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Research conducted by Forrester on the value of combining CCM and digital experience.

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Customer Experience | Technology | News

Topdown Recognized as Customer Experience Trend Setter By Leading Independent Research Firm

By: John Zimmerer
April 6th, 2015

Rockville, Md., April 6, 2015 — Topdown® announced today that the company has been recognized by independent research firmForrester Research, Inc. as, "...a major provider of customer communications management software" (CCM) at the forefront of the convergence of CCM and digital experience delivery (DXD) technologies. 

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CLIENT LETTER | INFORM | News

DOCCM Article: Keep or Destroy Documents? Is There an Answer?

By: John Zimmerer
June 23rd, 2014

Document magazine recently published an article by ECM pro Bud Porter-Roth on things to consider when deciding whether to delete documents from your organization's document repository or keep growing the cache. Porter-Roth discusses the trade offs between the potential risks and costs of keeping documents (think: legal discovery) versus the more certain costs associated with destroying them. 

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CLIENT LETTER | News | Customer Communications

Celent Profiles Topdown in 2014 Document Automation Report

By: John Zimmerer
June 17th, 2014

We are very pleased to announce that Topdown has been profiled by Celent, a leading independent analyst firm covering the insurance industry, as part of the firm's Document Automation: Solution Vendors for Insurers 2014 report. The full report, available from Celent, covers customer communications management systems from a number of vendors.

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CLIENT LETTER | Customer | News

Harley-Davidson Trusts Topdown

By: John Zimmerer
June 12th, 2014

Harley-Davidson Financial Services, Inc. (HDFS) is using our CLIENT LETTER® customer communications management software to more effectively store, manage, and audit correspondence to its retail financing customers in the U.S. and Canada.

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