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Communications

Everything you need to know about customer communications and customer experience!

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Correspondence | INFORM | Customer Experience | Customer Communications

On Customer Experience and Correspondence

By: John Zimmerer
December 7th, 2020

Human communication has been a vital aspect of society since the beginning of time. Even before written languages developed, tribal societies developed an iconographic form of communication depicting their primitive versions of verbal communication. In today’s business, personal, and professional relationships, communication is the essential ingredient to creating successful and long-lasting connections.

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Correspondence | Customer Communications | Omni-channel | Personalization | Compliance | Employee Experience | Digital Transformation

Top 5 Benefits of CCM Software

By: John Zimmerer
April 13th, 2020

Customer communication management (CCM) provides companies with one of the most integral bridges between your business and your customers. As such, there are many benefits to going digital and implementing a CCM platform to assist your business, including the reduction of time and costs as well as the creation of personalized, targeted content.

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Research conducted by Forrester on the value of combining CCM and digital experience.

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Correspondence | Customer Communications

Correspondence Management—A Classic CCM Use Case

By: John Zimmerer
December 16th, 2019

Acronyms like CCM sound as alien to many businesspeople as they do to consumers. CCM is short for customer communication management and is actually one of the most essential bridges between you and your customers. That’s especially true for subscription- or relationship-based businesses that depend on repeat customers.

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Correspondence | Customer Communications

How Has Correspondence Management Evolved?

By: John Zimmerer
March 25th, 2019

Correspondence management is all about efficiency on the part of the business, especially for today’s digital customers who demand responsive interactions that keep up with the pace of their daily lives. For the everyday incoming and outgoing customer communications, centralization helps carry out those exchanges in an optimal timeframe. To facilitate such, customer communications management (CCM) platforms provide a solution to calm the chaos; but when it comes to correspondence management don’t forget to watch the horizon.

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Correspondence | Customer Communications

Do Organizations Still Need a Correspondence Management System?

By: John Zimmerer
August 18th, 2015

In the age of digital-first omnichannel communications, do companies still need a correspondence management system? Yep, they sure do. Despite much chatter to the contrary, the death of print is not yet upon us – at least not in the realm of customer communications management. In fact, our clients, many of whom operate in heavily regulated industries such as health care, financial services, and utilities, tell us that somewhere around 70 percent of their customer-facing communications are still printed and mailed as opposed to being delivered digitally.

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CLIENT LETTER | Correspondence | Interactive | Technology

The Incredible Way Add-Ins Can Streamline Your DOCCM Workflow

By: John Zimmerer
May 30th, 2014

Imagine you’re tasked with getting a week’s worth of water from a well. Take a small bucket and you’ll get some of the water you need but have to go back again multiple times. Take a large bucket and you’ll get it all in one fell swoop and call the job done.

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