Member Care Is All About Communication

With the ongoing implementation of the Health Information Technology for Economic and Clinical Health (HITECH) Act and the Patient Protection and Affordable Care Act (ACA), the health care industry is in a state of massive transition. HITECH and the ACA require data consolidation and electronic record-keeping. The ACA presents new challenges in patient communications.

As a result, the accuracy, consistency, integration and compliance of your patient communications are more important than ever.

Ways Topdown Helps Health Payers:

  1. Achieve a sustainable competitive advantage

    - Effortlessly adapt products to ever-moving markets
    - Quickly comply with changing government regulations

  2. Deliver a superior customer experience

    - Honor each member’s preferred communication channel(s)
    - Secure and protect private health information

  3. Profitably maintain and grow revenue

    - Increase member loyalty to improve member retention
    - Improve member satisfaction to increase advocacy and grow revenue

We Prescribe Better Communications

Topdown can rehabilitate your customer communications. To get on the road to recovery, sign up for a one-on-one demonstration of our solutions. Just fill out the Request a Demo form.