|
|
| |
Client Letter Customer Correspondence for the Utility Industry
The utility industry is adopting new processes and communications to align with the growing demands of its customers for faster and better communications. Business and regulatory correspondence, marketing materials, bills and service information all must be tailored specifically to the customer and their need for services. Client Letter adds intelligence and personalization to utility communications, giving companies using our solution a competitive advantage over its competition.
Client Letter customers are able to achieve exponential efficiencies in generating documents using a system easily integrated with other key business systems. Utility organizations are able to leverage customer data from multiple sources to streamline operations and present unified communications to their customers.
Client Letter users are able to automate document production while adhering to regulatory compliancy through a single solution.
Consolidated Disparate Systems
Client Letter seamlessly integrates with other enterprise applications to improve communication operations.
Accelerated CRM Initiatives
Customer service communications are produced in Real-Time, resulting in faster sales cycles and providing faster response times. Client Letter was designed to connect easily to CRM database information for customized communications.
High-Volume Batch Production
Process personalized mass mailings of customer documents that incorporate the functionality needed to optimize mail efficiencies including sorting by attachments and enclosures, document type, forms, routing, organization, division, zip code and UserID.
Produce a Variety of Documents
Client Letter is a flexible application that incorporates variable graphics and design elements to generate many different document types including personalized letters, bills and marketing materials.
Delivery through Multiple Channels
Meet customers’ preferences and business requirements by creating documents once for distribution via the preferred delivery method including printers, email, fax, web, imaging and archive.
Regulatory Compliance
Client Letter business rules ensure that regulatory content is included and is protected from modification or deletion.
|
|
|
