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Client Letter Correspondence Generation for the Subscription Industry
Subscription service organizations communicate with their customers on a continual basis. To accelerate speed-to-market while maximizing efficiencies, Client Letter provides a platform for accessing, managing, and developing multi-channel output of personalized documents using data from corporate databases, CRM, sales, billing, marketing, ECM and other sources.
Business and marketing departments are able to define rules to apply to various document types including dynamic/Real-Time, Transaction-Based and High-Volume batch documents. Client Letter outputs documents of all types in defined volumes, formats, distribution channels and print/mail specifications required by the document.
Client Letter customers immediately benefit from an expedited ROI in a matter of months, not years. Customers have reported increased CSR document generation by 70%; reduced processing times by 66% and improved customer service research response time by 90%.
Improved Customer Service
Generate high quality documents in numerous formats including PDF, XML, RTF, HTML, TIFF, AFP, Metacode, XPS and others. Employees can immediately view documents online and in Real-Time. Historical documents are instantly retrieved for handling inquiries.
High-Volume Batch Production
Process personalized mass mailings of customer documents that incorporate the functionality needed to optimize mail efficiencies including sorting of attachments and enclosures, document type, forms, routing, organization, division, zip code and UserID.
Embedded Marketing Messaging
With Client Letter's conditional logic, intelligence can be built into documents to incorporate specific marketing messages based on database information.
Improved Quality Control
Control document content and input by users with Client Letter's Quality Assurance functionality. Client Letter provides the ability to send documents for QA review based on any database values and to set a variable percentage of documents for review based on employee.
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