Fortune 100 Healthcare Information Technology Company Selects
Top Down Systems’ Client Letter to Manage Customer Correspondence

Healthcare Information Technology Company is the latest to implement
Client Letter, a document automation solution

Rockville, MD, April 19, 2010—A US-based leader in Healthcare Information Technology and Informatics has selected Client Letter, the document automation solution from Top Down Systems Corporation. Client Letter will be integrated with the company’s claims processing software to generate Medicare customer correspondence. The company’s client base contains a diverse mix of government and commercial clients—from large health plans to leading federal agencies and contractors.

Top Down Systems is the leading provider of document automation software to the healthcare insurance, financial and utility markets. Client Letter will bring such benefits as automated workflow, reduced operational costs, streamlined and automated letters via business logic, reduced IT involvement and accessible customer document history. With Client Letter, users have the flexibility to effectively communicate with clients in the delivery method they prefer, such as print, mobile, email, fax and more.

Top Down Systems’ Professional Services Group (PSG) will be working with the client to provide implementation and business process consulting services. PSG services involve helping clients define best practices, eliminate manual processes, reduce template inventory and define and implement quality assurance controls.
PSG will:

• Analyze documents and workflow processes to optimize customer correspondence production
• Create business logic and document workflow automation to eliminate manual processes and human error
• Establish quality assurance procedures to ensure accurate form and content of customer communications

“This company prides itself on providing high caliber customer service. We are pleased they chose Client Letter as their document automation solution. Client Letter will help increase their level of care while providing the necessary controls as it relates to customer correspondence. We look forward to helping them maximize Client Letter in order to better meet their customers growing needs,” said Dennis Birke, president, Top Down Systems.

About Top Down Systems
Top Down Systems specializes in delivering customer correspondence and document automation to the financial, insurance, merchandising and utility markets. With clients producing over one million transactions a day, Top Down Systems document automation solution, Client Letter, enables companies to drive increased efficiency and improved workflows for all of their customer correspondence needs. Founded in 1979, Top Down Systems has been meeting enterprise customer correspondence needs for 30 years by delivering solutions that provide the scalability and flexibility organizations need in order to be competitive in today’s market. Top Down Systems is headquartered in Rockville, Maryland. For more information, visit www.topdownsystems.com.