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Professional Services
Client Letter is a comprehensive out-of-the-box solution that accommodates virtually any scenario in the customer communications document lifecycle. In addition, if specific, Top Down Systems will work with the client to customize the application to meet their specific needs. Our Professional Services team offers the following services:
Operational Audits
Our Professional Services Team will provide an in-depth review of your customer correspondence process. From policy or contract creation to customer service correspondence, we will evaluate your workflow and make recommendations to improve the quality and efficiency of your operations.
Project Management
A Project Manager will work with your project team to ensure that all steps of the project lifecycle progress smoothly. We will develop initial project plans - complete with resources, timeframes and accountabilities, for easy project tracking. Total Project Management services are available for companies needing those resources.
Training
Top Down Systems offers a variety of customer training classes. Our experienced and knowledgeable staff will work with you to ensure that all your training needs are met. Whether the training is related to a new installation or a refresher courses for existing customers, Top Down Systems can customize training to meet your specific needs.
Document Conversion
Top Down Systems can provide services to convert your legacy templates and documents into Client Letter.
Business Process Analysis
A Business Analyst will visit your site to review, discuss and document enhancements that may be needed to accommodate unique business requirements. Current customers seeking additional functionality from their current application may request such services.
Project Consulting
Top Down Systems can provide consulting services available to assist and advise your staff in using our software to its optimum advantage while improving your existing workflow.
Documentation
A variety of product documentation and FAQ material is available online. Current customers can download manuals and various other documentation through FTP access.
Customer and Technical Support
Top Down Systems technical support is available 24 hours a day, 7 days a week, 365 days a year. On-site technical support is available to assist customers with project or release implementations.
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