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Position |
Location |
Date |
Software Business Analyst |
Rockville, MD |
9/24/2009 |
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Position Type: Full Time
Salary: Negotiable
Description:
Top Down Systems Corporation is the technical leader in the field of document automation. Our document automation and customer correspondence solutions are used by the nation's largest document-generating enterprises, including over twenty BlueCross and BlueShields, to deliver millions of timely, consistent and compliant customer communications daily. Our software helps to improve customer service, increase user productivity and reduce production costs.
Responsibilities:
As part of the Professional Services team, you will participate in critical pre-Sales activities, Installation and Implementation deployments, consulting engagements and day-to-day customer support activities. Excellent oral and written communication skills are essential. A successful team member will possess a detail-oriented, analytical aptitude and have extensive Project Management experience. Those who enjoy a small-company atmosphere, are well-spoken, creative and contribute to the success of the group, are rewarded. The average tenure of staff members is eight years.
As a Top Down Systems Business Analyst your responsibilities include but are not limited to:
- Participate in onsite Operational Reviews (business process analyses) of new customer document production operations
- Interact with all levels of customer staff
- Support or lead Implementation and Training engagements
- Provide day-to-day support for customers and coordinate issues with team members
- Coordinate and Document business requirements as part of the SOW process
- Recommend improvements to software design, workflow and usability
- Participate in design and problem resolution sessions
- Analyze and document test results for new features and functionality
- 25% travel is required
Qualifications / Experience:
- Minimum Bachelor’s degree or equivalent work experience
- 3-5 years experience in software or customer service in Fortune 1000 company
- Excellent verbal, written and presentation skills
- Driven team player with exceptional customer service focus
- Dependable, independent and able to handle multiple tasks
- Ability to learn new software quickly
- Intermediate to expert knowledge of Windows and Microsoft Office products
- Experience with Adobe InDesign or similar products
- Experience with large-scale DBMSs
Apply for this position:
Email: recruiter@topdownsystems.com
Fax: (301) 869-7409
Submit your resume in MS Word format. No telephone calls, please.
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