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Position |
Location |
Date |
Software Application Trainer |
Rockville, MD |
3/1/2008 |
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Position Type: Full Time
Career Level: Entry
Salary: Negotiable
Description:
Top Down Systems Corporation provides web-based solutions for customer correspondence and document automation. For over 25 years, Top Down Systems has helped enterprises build successful customer relationships through our correspondence and document automation solutions. Top Down Systems solutions are used by leaders in the industries of insurance, healthcare, finance, retail, direct marketing, utilities and subscription services. Our solutions enable organizations to improve customer service, increase user productivity and reduce production costs.
Responsibilities:
As part of the Professional Services team, you will be expected to use excellent professional and interpersonal skills to provide quality instruction on our client/server software application, Client Letter. As a Top Down Systems trainer your responsibilities may include, but are not limited to the following:
- Conduct onsite customized, hands-on training of the Client Letter application
- Design & develop course materials
- Collect and evaluate training materials to continuously improve the training program
- Act as a liaison between the training classes and Top Down Systems
- Develop innovative ways to provide remote training sessions to various customers (IE. CBT, Webex sessions)
- Provide post-training support for learners
- Provide technical support for customers when needed
- Assist with testing of software
- Participate in design and problem resolution sessions
- Maintain and update training website
Qualifications / Experience:
- 2-3 years experience in education or software training
- Excellent presentation, verbal and written communication skills
- Must be focused, dependable, independent and able to handle multiple tasks
- Able to learn new software quickly
- Intermediate to expert knowledge of Windows and Microsoft Office products
- Experience with professional training curricula development
- Knowledge of HTML a plus
- Able to travel 25% of the year
Apply for this position:
Email: recruiter-trainer@topdownsystems.com
Fax: (301) 869-7409
Submit your resume in MS Word format. No telephone calls, please.
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