Content Services for Customer Communications

Improve operational efficiency and customer intimacy with our cloud-based content services application. Enhance the communication capabilities of your digital products using our content services APIs.

INTOUCH® Cloud-Based CCM

The incredibly flexible INTOUCH SaaS content services application can easily manage all of your interactive, on-demand and batch customer communication management (CCM) use cases.

Add content management or customer communication capabilities to other applications in your digital experience architecture by leveraging the underlying INTOUCH content services APIs.

WHITE PAPER:

Guide to INTOUCH Content Services

In this in-depth research, learn how the INTOUCH content services APIs fit into the modern, four-tier enterprise architecture.

What the Analysts Are Saying

Forrester: Content Platform Market

In the report Now Tech: Content Platforms, Q3 2018 (Forrester Research, Inc., September 26, 2018), Forrester principal analyst Cheryl McKinnon explores the current state of content services vendors and recognizes Topdown as one of the leading providers.

Gartner content services apps and components

Gartner: Content Services Defined

Gartner analysts Michael Woodbridge, Karen A. Hobert, and Stephen Emmott defined an evolving vision for the management and utilization of content, in the form of content services. Discover why Topdown's INTOUCH software was mentioned as a flexible solution.

Forrester: Future of CCM

Forrester analyst Craig Le Clair saw a future where customer communications shift to cloud-based content services (Content-as-a-Service). That future is now. Discover why he advises readers to check out Topdown.

Discover How INTOUCH is the Solution for You

Contact Topdown today to schedule your personalized demonstration of our INTOUCH content services application for CCM.