Customer Communication Management
In document-driven industries, how an enterprise approaches and executes its customer correspondence and document automation is critical in meeting its business objectives. Highly-personalized and effective business communications improve customer satisfaction and loyalty.
For over 25 years, Top Down Systems has helped enterprises build successful customer relationships through our correspondence and document automation solutions. Top Down Systems’ software, Client Letter®, enables companies to create business communications tailored to the individual with the right content, graphics, signatures, attachments and enclosures, that meets regulatory compliance.
Client Letter is a scalable solution for individual departments or for the enterprise. Client Letter can create any type of business communication including letters, policies, contracts, notifications, quotes and more. Client Letter supports dynamic / Real-Time creation and printing of documents, High-Volume production of documents, and transaction-based documents. Output formats include PDF, XML, RTF, PCL, HTML, TIFF, AFP, Metacode, XPS and others. Documents can be delivered by print, fax, email and web.
No other correspondence system comes close to Client Letter for functionality, flexibility and efficiency.
Benefits of Client Letter:
- Single Enterprise Correspondence Platform
- Consistent Look and Feel for all Correspondence
- Business User Maintained
- Reduced Dependency on IT Resources
- Service Oriented Architecture for Enterprise Integration
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