Successful Businesss Choose Top Down Systems
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Mike Bobis, Project Implementation Manager"The ability for customers to create customized Dimensions benefit plans, combined with our core operations in multiple states, drove our decision to implement Client Letter within our healthcare management system. Client Letter automatically includes in the document the appropriate text, logos, headers and footers based on customer database information. Also, it was important that the service representatives could add free-form text. Client Letter allows the administrator to define who can modify the document, what sections can be edited and which correspondence goes to quality assurance for review. Finally with Client Letter, our service representatives can immediately view the exact correspondence sent if a customer calls to discuss a document. "
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