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Customer Success
 

Successful Businesss Choose Top Down Systems

Nani O'Quinn, Project Lead

"Due to HIPAA privacy regulations, we had an urgent need in our organization to implement a new system within a very short time and have 2,000 reps using the application within six months. Client Letter's advanced features provide security at the user, document and historical levels enabling us to meet our HIPAA mandates. In addition, Client Letter provides the functionality we need to support the complexity of our developing correspondence business requirements."

Roger Dahlke, IT CRM Project Manager

"One of our highest priorities when replacing our legacy application was to have one centrally controlled solution that was administered by our business users. We also needed to convert over six million historical documents into the new system for easy access by our service representatives. Client Letter is the only application that meets these needs and delivers a one-source solution to automate our entire customer correspondence process, from document creation through historical access"
 
 
 
 
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